At Al Hayat Hospital we are committed to providing compassionate, high-quality care in a respectful and safe environment. As a patient, you have both rights and responsibilities that ensure you receive the best possible care while maintaining a collaborative relationship with your healthcare team.
As a patient at Al Hayat Hospital you have the right to:
- Respectful and Dignified Care
- Receive care without discrimination based on race, gender, religion, nationality, disability, or any other protected status.
- Be treated with dignity, respect, and compassion at all times.
- Privacy and Confidentiality
- Expect privacy in all aspects of your treatment and care.
- Have your medical records and personal information kept confidential.
- Informed Consent and Participation
- Receive clear, complete information about your diagnosis, treatment options, risks, and expected outcomes.
- Participate actively in your healthcare decisions and give informed consent before any procedure or treatment.
- Access to Emergency Care
- Receive timely and appropriate emergency medical treatment.
- Communication and Language Assistance
- Receive information in a language you understand.
- Pain Management
- Have your pain assessed and managed effectively.
- Second Opinions and Refusal of Treatment
- Seek a second opinion about your medical condition.
- Refuse treatment to the extent permitted by law and be informed of the potential consequences.
- Complaints and Grievances
- Voice concerns, complaints, or grievances.
- Receive a prompt response to complaints from the hospital administration.
To ensure effective care and a safe environment, patients at Al Hayat Hospital are expected to:
- Provide Accurate Information
- Share complete and truthful information about your medical history, current medications, and any health concerns.
- Follow Treatment Plans
- Follow the treatment plan prescribed by your healthcare provider and take prescribed medications as directed.
- Inform your provider if you have concerns or difficulties with your treatment plan.
- Respect Hospital Staff and Other Patients
- Treat all hospital staff, other patients, and visitors with courtesy and respect.
- Follow hospital policies regarding noise levels, visitors, and appropriate conduct.
- Follow Hospital Rules and Safety Guidelines
- Adhere to hospital policies, including infection control measures, no-smoking policies, and visitor restrictions.
- Report any safety concerns to hospital staff immediately.
- Be Involved in Your Healthcare
- Ask questions if you do not understand any aspect of your care.
- Actively participate in decisions about your treatment and recovery.
At Al Hayat Hospital we believe that healthcare is a partnership between patients, families, and providers. By understanding your rights and responsibilities, you help us provide the best possible care in a safe and respectful environment.
For more information or to raise any concerns, please contact: WHOS CONTACT INFO HERE??
